Help

Get help with PostLane

Use this secure direct form for product, access, privacy, safety, Circles, Plans, profile sharing, deletion, or App Review support.

Effective August 9, 2026

PostLane is operated by Doualspark Inc. Use this secure form for account access, Circles, Events, safety, profile sharing, privacy, deletion, or App Review support. The public contact remains support@getpostlane.com.

Contact email

Topic

Your PostLane username or profile link

Message

Can Support contact you for follow-up?

Do not send passwords, sign-in codes, payment information, government IDs, full addresses, or private credentials.

JavaScript is required for secure direct submission. This form is disabled and will not send or leave this page. For assistance, email support@getpostlane.com without including passwords, sign-in codes, or other sensitive information.

What happens next

An accepted durable submission receives a public reference. Keep it for follow-up according to the preference you selected; no response time or outcome is guaranteed.

Account access

If you cannot sign in, include the email address you use with PostLane and a short description of what happened. Do not send sign-in codes or passwords.

Safety and reporting

Use in-app report and block controls when available. If you need help, include a concise summary, the type of issue, and where it happened in PostLane. Avoid sending private material unless support asks for it. For broader expectations, read the PostLane Community Guidelines.

Community reports and safety concerns

Use Report a concern to submit a community report about unsafe behavior, harassment, abuse, scam concerns, privacy concerns, unsafe events, or circle moderation issues.

Profile sharing

Profile share links open in the app and help with calm follow-up after a conversation, circle, or event without exposing private account details.

Verification

Verification is used as a targeted trust gate. If you are stuck in a verification flow, contact support with the screen name and time of the issue.

Privacy and deletion

For privacy requests or account deletion, visit Delete Account or email support. Do not send passwords, sign-in codes, government IDs, or private credentials.

App Review support

For App Review or beta review questions, use this support path and include the relevant page, build, or access issue. Do not treat TestFlight or beta access as a public launch.