Get help with PostLane.

Help

Support

Effective August 9, 2026

PostLane support is provided by Doualspark Inc. Use this secure form for account access, Circles, Events, safety, profile sharing, privacy, deletion, or App Review support. The public contact remains support@getpostlane.com.

Account access

If you cannot sign in, include the email address you use with PostLane and a short description of what happened. Do not send sign-in codes or passwords.

Safety and reporting

Use in-app report and block controls when available. If you need help, include a concise summary, the type of issue, and where it happened in PostLane. Avoid sending private material unless support asks for it. For broader expectations, read the PostLane Community Guidelines.

Community reports and safety concerns

Use Report a concern to submit a community report about unsafe behavior, harassment, abuse, scam concerns, privacy concerns, unsafe events, or circle moderation issues.

Profile sharing

Profile share links open in the app and help with calm follow-up after a conversation, circle, or event without exposing private account details.

Verification

Verification is used as a targeted trust gate. If you are stuck in a verification flow, contact support with the screen name and time of the issue.

Privacy and deletion

For privacy requests or account deletion, visit Delete Account or email support. Do not send passwords, sign-in codes, government IDs, or private credentials.

App Review support

For App Review or beta review questions, use this support path and include the relevant page, build, or access issue. Do not treat TestFlight or beta access as a public launch.