PostLane Help
Choose the right secure support path.
Use the direct website form that matches your request. After an accepted submission, keep the public reference for follow-up.
PostLane is operated by Doualspark Inc.
Direct help routes
- SupportProduct, privacy, access, Circles, Plans, or general help.
- Community ReportBehavior, content, safety, privacy, or moderation concerns.
- Account AccessVerification, sign-in links, recovery, or account-email issues.
- Delete AccountUse the in-app path first, with a secure fallback when needed.
- Privacy questionRead the public policy and choose the appropriate request path.
- Safety guidanceReview practical planning, reporting, and emergency limits.
Use the direct form first
- Choose the route that matches the request.
- Receive a public reference after an accepted durable submission.
- Keep the reference for follow-up.
- Use public email only as a secondary outage or accessibility fallback.
Email is a secondary fallback
If a direct form cannot be used, email support@getpostlane.com with only non-secret context.