Future policy

Refunds / Cancellations

This is a future policy placeholder for paid real-world events. For avoidance of doubt, paid events are not live unless separately approved and launched. Owner/legal review is required before PAY.2 or any paid event checkout begins.

Before paid events

Before paid events launch, PostLane needs approved cancellation rules, refund rules, no-show rules, dispute handling, unsafe event escalation, support routing, and payment reconciliation requirements.

Cancellations

A future policy should explain what happens when a host cancels, PostLane removes an event for safety or policy reasons, an attendee cancels, or an event materially changes.

Refunds

A future policy should explain refund windows, partial refunds, non-refundable ticket rules if approved, refundable deposits if approved, review timelines, and where users can request support.

Disputes and unsafe events

Future paid-event operations need a process for disputes, chargebacks, unsafe event reports, fraud reports, evidence review, support escalation, and possible event removal or cancellation.

Support

Questions about future refund or cancellation policy can be sent to support@getpostlane.com. Do not treat this page as an active paid-event policy until PostLane has approved and launched paid events.